Donna manages the service desk and makes routine decisions related to customer refunds and merchandise returns. donna also oversees the daily tasks of the cashiers and front desk employees. donna is a(n) manager.

First-Line

Explanation:

According to my research on roles and responsibilities within a business, I can say that based on the information provided within the question Donna is a First-Line manager. This is the management role right above non-managerial floor employees. First-Line managers are responsible supervising the employees, fixing work hour schedules, and solving customer problems that the employees cannot handle.

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