Total quality management can be a boon to a business in many aspects of its operation, however it will not work if management fails in two crucial areas. which of the following statements most closely articulates the issues that, if left unaddressed, could cause tqm to fail?
a. top management must meet with suppliers and employees frequently to ensure that they do not lose sight of the tqm goals.
b. top management must inform all employees of the need and desire for tqm to further company goals and must make it a top priority.
c. top management must give tqm frequent attention and frequently communicate the tqm goals to employees.
d. top management must be strongly committed to tqm and must coordinate the specific elements of a tqm program so they work in harmony with each other.

Powell company began the 2018 accounting period with $40,000 cash, $86,000 inventory, $60,000 common stock, and $66,000 retained earnings. during 2018, powell experienced the following events: sold merchandise costing $58,000 for $99,500 on account to prentise furniture store. delivered the goods to prentise under terms fob destination. freight costs were $900 cash. received returned goods from prentise. the goods cost powell $4,000 and were sold to prentise for $5,900. granted prentise a $3,000 allowance for damaged goods that prentise agreed to keep. collected partial payment of $81,000 cash from accounts receivable. required record the events in a statements model shown below. prepare an income statement, a balance sheet, and a statement of cash flows. why would prentise agree to keep the damaged goods?