Business, 07.10.2019 20:30 duhitzmay4693

Which of the following is true concerning total quality management (tqm)?
a. it is the coordination of efforts directed at improving customer satisfaction, increasing employee participation, strengthening supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement.
b. it utilizes benchmarking to evaluate the products and processes within its organization in order to improve quality.
c. it is only effective if management addresses each of the components of customer satisfaction, employee accountability, strengthening supplier partnerships, and continuous quality improvement.
d. it includes incentives such as financial rewards to employees and suppliers who excel at the tqm process.

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Which of the following is true concerning total quality management (tqm)?
a. it is the coord...

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