One of the benefits of planning is how it:

a. improves vertical integration of departments
b. encourages people to engage in behaviors directly related to goal accomplishment
c. encourages people to remain with the company, rather than go to work for the competition d. eliminates the need for change agents
e. makes a long-term mission statement redundant

b. encourages people to engage in behaviors directly related to goal accomplishment

Explanation:

When companies engage in planning, they establish a guide for the operations, setting goals and preparing the strategies and actions that will help accomplish those goals. Because of this, planning helps the employees to focus and work towards achieving the objectives.

the assumption the narrator makes in this excerpt is that the messages he heards were going to hurt the narrator's mom; the narrator just springs in to action. the narrator doesn't specify in this excerpt why he believes that the messages present a problem that requires protection.

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