What is the most inventive or innovative thing you’ve done? it doesn’t have to be something that’s patented. it could be a process change, product idea, a new metric or customer-facing interface – something that was your idea. it cannot be anything your current or previous employer would deem confidential information. provide us with context to understand the invention/innovation. what problem were you seeking to solve? why was it important? what was the result? why or how did it make a difference and change things?