Amanda just arrived at work for her shift. amanda's first customer is yelling about misinformation a customer service representative gave earlier that day. what should amanda do? a. apologize to the customer and demonstrate empathy. b. go find a manager. c. walk away from the customer. d. all of the above?

Lillypad toys is a manufacturer of educational toys for children. six months ago, the company's research and development division came up with an idea for a unique touchscreen device that can be used to introduce children to a number of foreign languages. three months ago, the company produced a working prototype, and last month the company successfully launched its new device on the commercial market. what should lillypad's managers prepare for next? a. increased competition from imitators b. a prolonged period of uncontested success c. a sharp decline in demand for the product d. a difficult struggle to move from invention to innovation