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Business, 22.10.2019 23:00 Pen350

Jamie works as a salesperson at a car dealership. he takes his sales very seriously. after selling a car to a customer, he waits two weeks and then calls the customer to see how they like their new car. he tries to reinforce the fact that they made a smart investment and that the dealership is there for any problems they might have. jamie is attempting to reduce

a) cognitive dissonance
b) evaluative criteria
c) selective exposure
d) negative self-concepts
e) selective distortion

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