The service gaps model is designed to highlight those areas where a. service providers provide the best possible service. b. manufacturers are cutting corners on product quality. c. customers believe they are getting less or poorer service than they should. d. service providers know more than their customers. e. delivered service exceeds expected service.

C. customers believe they are getting less or poorer service than they should

Explanation:

The Service Gaps Model is designed to highlight those areas where customers believe they are getting less or poorer service than they should

ans.

heterothermic organisms include those organisms that can switch between homeothermic (having body temperature higher than environment) and poikilothermic (having variation in internal body temperature) strategies.

some migratory birds show heterothermy as they decrease their metabolic rate during cold nights to keep their body temperature low. drop in metabolic rate allows increase in production efficiency of birds that reduces the internal body temperature to make it equal to external cold temperature during cold nights.

thus, the correct answer is 'birds allow their temperature drop in order to increase their production efficiency.'

answer; ///i believe the correct answer is (c) laissez-faire;