Customer complaints communicated directly to the company and no one else are important because group of answer choices they can alert the firm to problems. enable problems to be solved. neutralize negative wom. enable dissatisfied customers to be more satisfied. all of the above

the correct answer is (e) which is all of the above.

Explanation: Customers are king, their satisfaction is the ultimate goal for a business.  Unsatisfied customer are difficult to retain as well, hence, their problems  must always be welcomed and solved. It also aware the firm or give an idea about what needs to be changed or added. Negative word of mouth is also prevented. Its a chance for an organization to convert dissatisfied customer into highly satisfied customers and chances of retention increases as well.

answer; /// egg production using the factory technique falls less than with the free range technique;

answer; ///blank(1) 75%; blank(2) 40%;