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Business, 31.10.2019 02:31 quan5379

Shelly was the most senior employee in the department and knew just about everything about everyone else's job. if all employees in the department were cross-trained, shelly would no longer have an advantage that brought with it special privileges. shelly's resistance to change came from her

a) concern over personal loss
b) belief that uncertainty would increase
c) belief that the changes would harm the organization
d) fear that she would be forced out of her habit

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