Spedex, an on-rent cab provider company, launches a new feature on its website that can its customers track their cabs online. the feature requires a sign-in process. since the feature is new, many customers face problems in figuring out a way to access this feature. to solve this problem, spedex creates a customer-support page on its website that will resolve the issues of its customers. in this scenario, the customer-support page on spedex's website is an example of a(n)