Product focused processes: a) are desirable because resource needs increase slowly with the complexity of a process. b) are processes that are specialized for relatively few products or customer groups. c) are profitable because customers demand flexibility, not specialization. d) apply only to service firms, not to manufacturers. e) allow more customization, but are not very efficient.

Rate of return douglas keel, a financial analyst for orange industries, wishes to estimate the rate of return for two similar-risk investments, x and y. douglas's research indicates that the immediate past returns will serve as reasonable estimates of future returns. a year earlier, investment x had a market value of $27 comma 000; and investment y had a market value of $46 comma 000. during the year, investment x generated cash flow of $2 comma 025 and investment y generated cash flow of $ 6 comma 770. the current market values of investments x and y are $28 comma 582 and $46 comma 000, respectively. a. calculate the expected rate of return on investments x and y using the most recent year's data. b. assuming that the two investments are equally risky, which one should douglas recommend? why?