George, a chef and owner of l'auberge, a popular restaurant, is always visiting his competitors to observe how they are doing things in their restaurants. he told one of his managers, "i eat dinner at a lot of restaurants because i want to know what is going on. i am always concerned that one of our competitors will surprise us with a new service or menu item, like ours but better." in which activity is george engaging? a. corporate spyingb. environmental scanningc. competitive intelligenced. management by observatione. tqm
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