Selective information processing is a major source of resistance to change. it indicates that ) changes in organizational patterns may threaten the expertise of specialized groups so these groups tend to resist changeb) individuals hear what they want to hear and they ignore information that challenges the world they've createdc) limited changes in subsystems tend to be nullified by the larger systemd) groups in the organization that control sizable resources often resist changee) even if individuals want to change their behavior, group norms may act as a constraint