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During the hiring process for a customer relationship manager at jocylles, a toy manufacturer, the applicants were given role-playing exercises in which they were asked to interact directly with a trained role player. this was designed to assess the communication and interpersonal skills of the candidates. in this scenario, which of the following selection tests did jocylles employ to hire a customer relationship manager?
a. biographical data surveys
b. assessment centers
c. personality quizzes
d. specific ability quizzes
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During the hiring process for a customer relationship manager at jocylles, a toy manufacturer, the a...
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