Progressive insurance examined insurance from the customer's viewpoint and saw how difficult it was to get an auto claim processed and paid by insurance companies. then the company crafted its service strategy around solving that problem. the company has fleets of claim adjustors on the road every day, ready to rush to the scene of an accident in their territory and provide fast claims processing-sometimes on the spot. the ability of the insurance company to have an adjustor at accident sites so quickly is an example of which of the following service quality dimensions? a. company-defined
b. competitor-focused
c. customer-defined
d. cost-focused
e. service provider-defined
Answers: 1
Business, 22.06.2019 05:00
Personal financial planning is the process of creating and achieving financial goals? true or false
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Business, 22.06.2019 16:30
Summarize the specific methods used by interest groups in order to influence governmental decisions making in all three branches of government. provide at least two examples from each branch.
Answers: 3
Business, 22.06.2019 17:10
Storico co. just paid a dividend of $3.15 per share. the company will increase its dividend by 20 percent next year and then reduce its dividend growth rate by 5 percentage points per year until it reaches the industry average of 5 percent dividend growth, after which the company will keep a constant growth rate forever. if the required return on the companyβs stock is 12 percent, what will a share of stock sell for today?
Answers: 1
Business, 22.06.2019 19:00
Consider the following information on stocks a, b, c and their returns (in decimals) in each state: state prob. of state a b c boom 20% 0.27 0.22 0.16 good 45% 0.16 0.09 0.07 poor 25% 0.03 0 0.03 bust 10% -0.08 -0.04 -0.02 if your portfolio is invested 25% in a, 40% in b, and 35% in c, what is the standard deviation of the portfolio in percent? answer to two decimals, carry intermediate calcs. to at least four decimals.
Answers: 2
Progressive insurance examined insurance from the customer's viewpoint and saw how difficult it was...
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