Human resources is one of the most important things we do in our business. you can't train people to be enthusiastic, nice, fun, great people. you have to hire that and this is a transient business so people are constantly moving. so the minute you stop looking you're actually sliding backwards so we're always hiring. and we're always firing. my name is scott, i'm the coo for barcelona restaurant group. i think in the three years that i've worked here only one or two managers out of quite a few have quit; however, we've turned over probably 60 to 70% of management in the past three years. we demand a certain level of quality and we're continuously raising the bar on what our expectations are and the other thing is this is a high burnout business. people burn out. somebody who was great a year ago may not be great this year. you guys are famous for friendly service. i mean, this is how you built the business. this is how you guys went from a losing restaurant to a restaurant that's making money that's in the game with everybody else. and i'm getting some signs. they did not feel welcomed by dj. they love barcelona but they said it just didn't feel like barcelona to them.

> > that's what they perceived it to be. that is what it was. i'm not denying that from any standpoint, i just some him hustling and doing a really good job.