Required for domestic auto parts required questions:
1. financial who are the shareholders and what do they want?
2. what are the shareholders’ expectations in the following areas?
3. revenue growth asset utilization cost improvement customer what do the customers want?
4. how does dap create value for them?
5. who are the customers?
process 1. what internal processes are most important for creating value for daps shareholders and customers? ?
learning and growth what specific skills and capabilities do daps people need in order to excel at the critical internal processes (identified above).
what other objectives can you identify to improve the human, information, and organization capital of dap if it is to succeed with its strategy?