Decision point: what information you should collect during the first call the next step in the welcome home selling process includes a phone call to each qualified prospect from a sales agent. like all salespeople, the welcome home agents want to make the best impression possible when they finally meet the client face to face in the model home. agents use the phone call as an opportunity to gather information that would be useful in their first meeting. what information do you recommend that the agent try to collect during the call to make their first meeting with the client the most valuable?