Identify the appropriate step in the communication process.
william fairaizl left a voicemail to the job candidate, asking him meet with him at 4: 00 p. m.
a. sender decodes the idea in a message
b. sender has an idea
c. sender encodes the message
d. receiver decodes message
e. sender sends additional feedback to receiver

According to the textbook chapter, “the emotional connection of distinguishing differences and conflict”, which of the following groups of terms describes best the skills/resources that managers need when managing differences in their organization? energy, commitment, tolerance, and appreciation energy, adequate funding, tolerance, and appreciation funding, tolerance, a strong hr department, and tolerance energy, a strong hr department, patience, and strong leadership skills