Neil bought an expensive cell phone and felt that the price was justified for the features provided. however, he faced some technical issues within a week of the purchase and took the cell phone to the nearest service center. he was promptly attended by the customer support staff, and his cell phone was replaced with a new one. neil was satisfied with the way the company handled his complaint. in the given scenario, the satisfaction experienced by neil can be best explained by the concept of

Procedural justice.

Explanation:

The procedural justice is basically focus on the legal authorities decisions and it is related to the justice administration.

The main principle of the procedural justice is that it provide the opportunity for the voice and always how transparency in their actions. They are impartial with their decisions making concept process.

According to the given question, the procedural justice concept is best explained about the Neil satisfaction experienced.

Therefore, Procedural justice is the correct answer.

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