The rc and more superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. after collecting data for two months, their check sheet appears as follows:

type of problem - frequency (number of times)

batteries not included - 6

items damaged when received - 21

literature not included in box - 9

parts missing - 13

unit not working - 1

construct a pareto chart including the cumulative % frequency. what is the cumulative percentage of the two leftmost bars?

construct a pareto chart including the cumulative % frequency.

what is the cumulative percentage of the two leftmost bars?

How do primary and secondary industries differ

As a group is leaving, you ask them if they had a good experience at the restaurant. they mention that they had poor service and their food was cold. a.apologize and ask them to give the restaurant another chance in the future. you tell them that guests usually have a great experience here. b.apologize then ask for the server’s name and immediately notify the manager after they leave. c.apologize for the bad experience and ask them to wait as you call the manager to talk to them. d.apologize for the bad experience and encourage them to complete the customer service survey. this feedback will ensure other guests do not have the same experience.

Problem 9-5. net present value and taxes [lo 1, 2] penguin productions is evaluating a film project. the president of penguin estimates that the film will cost $20,000,000 to produce. in its first year, the film is expected to generate $16,500,000 in net revenue, after which the film will be released to video. video is expected to generate $10,000,000 in net revenue in its first year, $2,500,000 in its second year, and $1,000,000 in its third year. for tax purposes, amortization of the cost of the film will be $12,000,000 in year 1 and $8,000,000 in year 2. the company’s tax rate is 35 percent, and the company requires a 12 percent rate of return on its films. required what is the net present value of the film project? to simplify, assume that all outlays to produce the film occur at time 0. should the company produce the film?