Hiro sells building materials to local contractors. he wants to build long-term relationships with his contractors through effective follow-up. after delivering the materials ordered, hiro can demonstrate by checking with his contractors right after the delivery and addressing any problems promptly.
a. assurance and profitabilityb. responsiveness and empathyc. tangibility and competenced. profitability and reliabilitye. reliability and tangibility

The correct answer is B

Explanation:

Responsiveness is the term which is defined as being able to react rapidly and empathy is the term which is described as the ability for sharing the feeling of someone else.

In this case, Hiro who sells the materials to the contractors, so he wants to build the relationship with the contractor through follow up. He could demonstrate responsiveness and empathy through checking with the contractors after delivering and address the problems.

being born in poverty would limit the people's chances, opportunities and benefits.

this happen because of several things, such as:

- poor people tend to gain less access to good education and nutrition. this mean that their chance to obtain high paying jobs would also be limited.

- poor people tend to socialize with other poor people while the rich tend to socialize with other rich people. this means that simply throguh their social circle, rich people would have more business opportunities compared to the poor people.

- rich people tend to have more capital in their disposal. this would benefit them in business since it is far easier for them to fund their business operation compared to poor people.