Bradley wholesale foods purchased a new computer system for the personnel department. all of the equipment was delivered on time, installed properly, and the employees at bradley were given effective systems training. the new equipment and the post-sale service surpassed the customer's expectations. the staff at bradley wholesale foods has experienced a(n):

a) moment of magic
b) moment of truth
c) moment of misery
d) level of service that is typical of all computer service companies
e) epiphany

Banana computers has decided to procure processing chips required for its laptops from external suppliers instead of manufacturing them in their own facilities. how will this decision affect the firm? a. the firm will be protected against the principal-agent problem. b. the firm's administrative costs will be low because of necessary bureaucracy. c. the firm will have more flexibility in purchasing and comparing prices of goods and services. d. the firm will have high-powered incentives, such as hourly wages and salaries.