You are hosting an open house. mr. and mrs. charles martin come into the house. you greet them and show them the house. the martins tell you the house is exactly what they are looking for and they are very interested in purchasing it. you then give them information showing the various types of financing available with down payment options and projected payments. mr. martin tells you they have been working with mary hempstead of xx realty, a competing real estate company. before leaving, you them for coming and give them your business card.