When galaxy ventures, a real estate company, entered the low cost housing business, the market was already saturated with other players. thus, the company was forced to exit the market due to lack of customer loyalty and substantial dividends. which of the following is a term used to described the situation faced by the company?
a. first-mover disadvantages
b. last-mover disadvantages
c. last-in first-out disadvantages
d. comparative disadvantages
e. absolute disadvantages

One of your new suppliers, kim, has been hearing rumors about your firm’s lack of capability to deliver high quality products and writes an email asking you to address the claims being made. in replying to her, you want to be sure that you are very clear and leave no room for misinterpretation. which of the following aspects of effective communication should you give the most attention? (a) making sure you understand kim’s areas of expertise. (b) supporting your reply with relevant data and facts. (c) establishing your credibility as an expert. (d) paying attention to implied communications.