Maryann is implementing a new release of information (roi) tracking system for her roi clerks to utilize. she met with the vendor and the contract is pending until the legal department provides its final stamp of approval. maryann is wondering what she should do next to introduce the process changes that need to take place and how she is going to manage the whole process. maryann needs to develop a strong plan in order for this process to be accepted by the him staff and for the entire project to be adopted smoothly.
a. negotiation
b. collaboration
c. conflict management
d. change management

Lillypad toys is a manufacturer of educational toys for children. six months ago, the company's research and development division came up with an idea for a unique touchscreen device that can be used to introduce children to a number of foreign languages. three months ago, the company produced a working prototype, and last month the company successfully launched its new device on the commercial market. what should lillypad's managers prepare for next? a. increased competition from imitators b. a prolonged period of uncontested success c. a sharp decline in demand for the product d. a difficult struggle to move from invention to innovation