Sarah noticed that whenever she told her employees that they needed to improve customer service, they paid little attention. she had the strong impression that they thought they were doing a good-enough job. in this particular instance, which of the following tactics would be the most effective at breaking their complacency? a. encouraging them more when she sees them doing something rightb. talking even more specifically about the organization's weaknessesc. backing up her points with general principles rather than datad. putting them in direct contact with unhappy customerse. making the performance goals easier to attain

C. Backing up her points with general principles rather than data.

Explanation:

This is due to the fact that all the other options would not play well psychologically with the state of mind the employees are in other than letting them know the truth with the value of important principles attached to them.

its high unemployment figures

i just had a test with that question

the answer would be voluntary exchange -

"the act of buyers and sellers freely and willingly engaging in market transactions. moreover, transactions are made in such a way that both the buyer and the seller are better off after the exchange than before it occurred."

hope this : )

-shy