Discuss one transaction cost-reduction opportunity that you believe the company has missed.

This is the full question

Choose one of the Web sites listed in the previous question and identify three ways the company has reduced its transaction costs by using a Web site to provide information. List these three transaction cost-reduction elements and write a paragraph in which you discuss one transaction cost-reduction opportunity that you believe that company has missed.

I visited the Netflix website. I do not own a netflix account. Netflix has the following cost-reduction opporunities on its webpage:

One transaction cost-reduction opportunity that Netflix is missing though is:

you get one warning and if you do something to violate the guidelines of after that you get kicked off.

mark as

1. avoid them

2. a talk with them

3. ask someone you trust

4. ignore

5. call police