Which of the following terms refers to any direct interface between customers and a company (online, by phone, or in-person)?

a. customer equity
b. one-to-one marketing
c. customer relationship management (crm)
d. touchpoint
e. share of customer

Which type of investment offers both capital gains and interest income? a. property b. cds c. stocks d. bonds

Ummit record company is negotiating with two banks for a $157,000 loan. fidelity bank requires a compensating balance of 24 percent, discounts the loan, and wants to be paid back in four quarterly payments. southwest bank requires a compensating balance of 12 percent, does not discount the loan, but wants to be paid back in 12 monthly installments. the stated rate for both banks is 9 percent. compensating balances will be subtracted from the $157,000 in determining the available funds in part a. a-1. calculate the effective interest rate for fidelity bank and southwest bank. (do not round intermediate calculations. input your answers as a percent rounded to 2 decimal places.) a-2. which loan should summit accept? southwest bank fidelity bank b. recompute the effective cost of interest, assuming that summit ordinarily maintains $37,680 at each bank in deposits that will serve as compensating balances

Cynthia is a hospitality worker in the lodging industry who prefers to cater to small groups of people. she might want to open a