Ais usually not necessary to the scrum method, because scrum implies that team members work as a self-directed group.

The correct word for the blank space is: team charter.

Explanation:

The Scrum Method is an approach used mainly in projects to develop computer software with the characteristic of being developed in short periods. Thus, the processes involved with the scrum method aim to give the project speed so the final work can be presented on the due date.

Team charters are mostly needless in a Scrum Method teamwork because most members work independently with their task when setting boundaries seem unnecessary.

answer; im thinking customer:

all of them make sense but, i would have to say ask someone who has been there/or lives there, and/or read recent newspapers from that city.

hope this !