Trevor, an hr manager at maple inc., wants to use the balanced scorecard to assess whether the organization is managing its bottom line effectively. in this scenario, which of the following is a financial measure that trevor should consider?

a. the company's training and development programs
b. the company's operating margins
c. the company's conformance with standards
d. the company's succession planning

which of the following statements is true about turnover?

a. when key individuals leave the firm, the turnover is often functional because they no longer act as a brake on the introduction of new technology and new work processes.
b. it is illegal for an employer to continue to hire new employees while laying off other employees.
c. organizations have little control over involuntary turnover.
d. the turnover of poor performers is considered functional.

Sara is a manager at a restaurant with employees from different cultural backgrounds. which action of sara could employees perceive as an act of favoritism?

Jameson manages a well-known cell phone company. this company has been voted as having the best cell-phone service. consumers appreciate the fact that they can call from almost anywhere in the world and the service still gets through. jameson knows that the company's product far surpasses that of the competition. one thing has been bothering him, though. in order to put so many resources into ensuring the best service, jameson has cut back on employees at the firm's customer call center. recently, consumers have begun complaining about long wait times when they call in with a problem or concern. although its cell phone service is still considered one of the best, customer satisfaction with the firm's customer service has plummeted. jameson does not understand why consumers are getting so upset. he believes the exceptional cell phone service more than makes up for long waiting periods and other issues with its customer service. "after all," he says, "they can't have it all. if i invest more in customer service, that means less investment on ensuring the quality of our product offering."refer to scenario. jameson has asked you, a marketing consultant, to give him advice. he cannot understand how a cell-phone company with the best product offering in the cell-phone service industry could get such low satisfaction ratings simply because the customer service is not up to par. you suggest that jameson has a narrowly defined view of the company's product offering. you tell jameson that successful marketers should define their products as what they

Which stage of group development involves members introducing themselves to each other?