is the ongoing interchange between the union and the employer that identifies their common and specific interests and creates mechanisms to clarify, manage, reduce, and resolve conflicts over their specific interests.

Labor relations

Explanation:

Labor relations  is defined as the management and link between union , employee and employer.These entities make decision through communicating about development, innovation, maintenance,functioning, performance ,enhancement etc in organization.

This mechanism is for improving workers relationship with the organization and employers as they make attempts for decrement of disputes in organization based on subjects like wages, incentive, work safety, working hours etc.

i think it is sales-oriented, but i am not sure