Lana bought a microwave oven from Empress Inc. When she reached home, she realized that there was a defect in the piece. Subsequently, she returned to the store and made a complaint to the sales manager. He noted the complaint and apologized for the inconvenience. He also assured her that he would replace her product at the earliest. Based on this evidence, it can be concluded that the sales manager possessed the service quality of .a. empathyb. tangibilityc. uniformityd. responsiveness

Quick computing currently sells 12 million computer chips each year at a price of $19 per chip. it is about to introduce a new chip, and it forecasts annual sales of 22 million of these improved chips at a price of $24 each. however, demand for the old chip will decrease, and sales of the old chip are expected to fall to 6 million per year. the old chips cost $10 each to manufacture, and the new ones will cost $14 each. what is the proper cash flow to use to evaluate the present value of the introduction of the new chip? (enter your answer in millions.)