Chic-ken Rulez wishes to improve the process by reducing the time to deliver a meal box. Customers often make an order and leave the counter area to find seating. This is the root cause for delivery times being so long because on average a customer's meal order is called 3 times before it is actually picked up which completes delivery.
To reduce the process time, Chic-ken Rulez is going to provide customers with a miniature plastic chicken with a GPS tracker inside at the time of the order. The order process is the same except now the box and delivery activity will be two separate activities. Delivery is now performed by food runners that use a handheld device to locate the GPS plastic chickens, collect the plastic chicken for re-use, and deliver a customer’s ordered meal box.
It now takes 2 minutes to box a meal. Based on preliminary tests, the average time to locate a GPS plastic chicken and deliver a meal box in the food area takes 7 minutes.
Draw a process map/flowchart for the above modified process and Label it Process #2 in the same text document as your Process #1 map/flowchart.