At Zara, clothes are ironed in advance and packed on hangers, with security and price tags affixed. This system means that employees in Zara stores simply move items from shipping box to store racks, spending most of their time on:

The correct answe is: Value-added functions such as helping customers find what they want.

Explanation:

Customer service is a necessary investment in any company, as important as the product or service we sell.

The added value is the additional one offered to the customer for the purchase of one of their products or services. The objective is for the client to feel that he is obtaining greater benefits. Usually, value added is a rare feature in companies.

To the extent that a company is able to create a product or service that offers added value, it will have greater growth potential. This does not imply that other companies that are already underway cannot generate added value. Moreover, they are obliged to do so to differentiate themselves from their competition.

Generating added value in your products allows you to increase your prices, every time you give customers a product or service that is not registered in the competition.

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