Angelica Canizales is the CEO of Mucho Dinero Enterprises. Sales have declined for four consecutive years and the firm's accountants have reported net losses in each of the last two years. Employees appear demoralized and frustrated. Recently, Angelica met with managers from marketing, production, and finance to listen to their views regarding the company's problems. The managers unanimously agreed that the main problem was a lack of communication among the several functional areas of the business. Each manager felt that the firm could increase quality and customer satisfaction with better interdenartmental communication. Angelica also met with marketing and production employees to get their respective opinions on the problems of the firm ne· ployee from the production department observed, "We have so many layers of management that it takes forever to make decisions." An employee from marketing complained, "This place is so bogged down with rules and regulations that there is no opportunity to be creative. Several employees their opinions regarding their bosses. Specifically, one employee said, "My boss never pays attention to my ideas. He just issues orders and expects me to shared and also suppliers and customers, that the only way to end obey them. Angelica decided, after listening to many comments from managers and employees Mucho Dinero's slide was to completely rethink the firm's structure and to make radical changes in its organization, She presented her ideas to the board of directors, promising to voluntarily resign if her efforts to reorganize did not return the firm to profitability From her discussions with employees, Angelica learned quickly that production workers at their trust in 20-year veteran you wanted something done, Willie was the person to see. Willie appears to be an important part of the: a) functional structure. b) decentralized authority. c) span of control. d) informal Organization