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Business, 20.02.2020 23:01 shusemann

Mandy owns a cosmetics store. When one of her employees, Misha, effectively deals with a service upset and manages to make a huge sale, Mandy awards her with a paid holiday. In the context of service-encounter design, this is a form of:

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Mandy owns a cosmetics store. When one of her employees, Misha, effectively deals with a service ups...
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