A successful TQM program incorporates all of the following except . ANSWER Unselected benchmarking Unselected centralized decision-making authority Unselected continuous improvement Unselected I DON'T KNOW YET

Centralized decision making authority

Explanation:

The concept of total quality management was proposed by Edwards Deming who laid immense emphasis upon improvement of product quality and providing highest value to the customers.

The concept aims at providing high quality goods, effective after sales services, driven by the objective of providing highest level of possible satisfaction to the customers.

TQM includes benchmarking which means creating standards or benchmarks against which actual performance shall be evaluated.

It includes continuous improvement in products and services as this being one of it's objectives.

The concept does not incorporate centralized decision making which refers to decisions being taken only by the top management with subordinates having negligible say. Such decision making would increase the time and hence reduce efficiency.

being suspected of supplying drugs means you are much more likely to be charged. the amount of drugs found on you, and whether you have a criminal record, will be taken into account when a punishment is being decided.

decisions to prosecute are taken by the public prosecution service. the maximum sentences for intent to supply drugs are:

answer; conceptual skills;