A difference between people-processing services and possession-processing services is that possession-processing services:

a. focus more on customers and not on their physical possessions.
b. do not require customers to enter the service factory
c. focus more on training employees on employee-customer interactions.
d. use technology directed at a customer's assets.

b. do not require customers to enter the service factory.

Explanation:

Possession processing involves tangible services provided on property belonging to a customer. It involves activities like lawn mowing, cleaning services. The property that is recoevong the action must be present but the customer does not need to be.

In people processing on the other hand, the customer is present and services provided are intangible, knowledge based, and customised to each client. For example retail banking services.

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explanation:

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