As a sales rep for an eyewear company, Gemma, frequently relies on the marketing department for information and materials. When using customer satisfaction to judge the success of their company, Gemma's managers should .A) consider Gemma's satisfaction only if she has worked in the same job for at least two
B) take Gemma's satisfaction into account, because customers can be internal as well as
C) consider Gemma satisfaction, but place less emphasis on it than on the satisfaction of a stockholder, since she is an external costumer.
D) ignore Gemma's satisfaction, since she is an employee rather than a customer.

Label each of the following statements true, false, or uncertain. explain your choice carefully. a. workers benefit equally from the process of creative destruction. b. in the past two decades, the real wages of low-skill u.s. workers have declined relative to the real wages of high-skill workers. c. technological progress leads to a decrease in employment if, and only if, the increase in output is smaller than the increase in productivity. d. the apparent decrease in the natural rate of unemployment in the united states in the second-half of the 1990s can be explained by the fact that productivity growth was unexpectedly high during that period.