involves all activities associated with a product after the point of sale. The the ultimate goal to optimize or make more efficient aftermarket activity, thus saving money while promoting customer satisfaction and retention.
a. Returns management
b. Call center operations
c. Service parts organizations
d. After sales customer service

C

Explanation:

After sales customer service enhances customer retention. It makes the customer feel the company have their interest at heart.

rational decision making is a multi-step process for making choices between alternatives. the process of rational decision making favors logic, objectivity, and analysis over subjectivity and insight. the word “rational” in this context does not mean sane or clear-headed as it does in the colloquial sense.

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answer; closing the loop;