Canadian Tire is one of Canada's largest companies. They operate four large distribution centers which service over 470 tire retail outlets. They recently installed a YMS, which they have integrated with their WMS and TMS systems. Their expectation was improved performance in over-the-road transportation equipment utilization, driver productivity, and warehouse dock/door utilization. As a relatively new logistics employee, you have been asked to develop an evaluation system to measure operational productivity improvement. While management does not want a financial impact evaluation, they are interested in developing benchmarks to measure initial and sustainable productivity improvement. You have the job—how would you proceed?