![subject](/tpl/images/cats/ekonomika.png)
Message 7.A: Media Skills: IM, creating a Businesslike Tone [LO-4] Review this IM exchange and explain how the customer service agent could have handled the situation more effectively.
Agent: Thanks for contacting Home Exercise Equipment. What’s up?
Customer: I’m having trouble assembling my home gym.
Agent: I hear that a lot! LOL
Customer: So is it me or the gym?
Agent: Well, let’s see g
. Where are you stuck?
Customer: The crossbar that connects the vertical pillars doesn’t fit.
Agent: What do you mean doesn’t fit?
Customer: It doesn’t fit. It’s not long enough to reach across the pillars.
Agent: Maybe you assembled the pillars in the wrong place. Or maybe we sent the wrong crossbar.
Customer: How do I tell?
Agent: The parts aren’t labeled so could be tough. Do you have a measuring tape? Tell me how long your crossbar is
![ansver](/tpl/images/cats/User.png)
Answers: 2
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Message 7.A: Media Skills: IM, creating a Businesslike Tone [LO-4] Review this IM exchange and expla...
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