Business, 07.03.2020 05:09 taylorb9893

A Motel 6 franchisee does not do a good job managing the housekeeping staff and is slow at addressing repairs. Customers check-in to their rooms and are frequently cut or injured on broken fixtures. They often ask to be moved to another room or to check out of the hotel completely. This customer experience reflects poorly on the brand and exposes the company to potential liability. This is an example of:.
A-A disadvantage to the franchisee - they are not trained well enough to know how to properly run their business.
B-A disadvantage for the franchisee - the cost associated with these incidents will be a burden only to the franchise owner.
C-A disadvantage for the franchisor - a lack of control over the franchisee resulting in damage to the brand.
D-An advantage for the franchisee - the franchisee can expect that the franchisor will cover any legal fees associated with these incidents.

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