Business, 07.03.2020 05:28 orladuffy1

Zappos online shoe and clothing store has a unique way of dealing with abandoned shopping carts. If a site visitor places items into the shopping cart and then leaves the site without making a purchase, several days later Zappos sends a humorous e-mail saying, "Let us show you what your shopping cart did while you were gone," along with a photo of a cute dog intended to represent the shopping cart. This attention-getting device is designed to improve the site's
a. selective perception.
b. conversion rate.
c. post-purchase dissonance.
d. position in the evoked set.
e. reference group influence.

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