While Hong is on the phone with a supplier, she hears the chimes of her e-mail, alerting her to a message. While she is scanning the message, a colleague knocks on her door and tells her she's late for the staff meeting. At the same moment, she gets a text message from her husband. This scenario best illustrates the barrier to communication referred to as .

The options for this question are the following:

A.  faulty expression

B.  information overload

C.  selective perception

D.  filtering

E.  jargon

The correct answer is B.  information overload .

Explanation:

Information overload is a term coined in 1970 by Alvin Toffler, an American writer and scientist whose work focuses on the changes that occur in society as a result of certain technological advances. Information overload occurs when you are faced with more information than you are capable of processing and, as a consequence, you either postpone some of the decisions you have to make or you make wrong decisions.

In the current Information Age, practically everyone has access to the Internet, the sending of emails has exponential growth every year and social networks have opened new channels of communication. The cost of storing and duplicating information tends to zero, which means that each time our computers have higher capacity hard drives that, in any case, we did not take long to fill with a multitude of videos, e-books, music, photographs, etc.

the correct answer is b.)