Ideally, before a new product or service is developed, a firm should have a precise , which is a statement defining the target market, specifying customers' needs, and defining what the product or service will be and do to satisfy consumers.

Protocol

Explanation:

The protocol is a term which is described as the set of guidelines as well as rules in order to communicate the information. And the rules are states for each and every step as well as process while communication among two or more firm or persons.

So, when the firm is developing the new products or service, then set or have a precise as well as detailed protocol which needs to be followed, which defines the needs of the customer, state the target market and define what product or service will satisfy customers.

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the answer is true

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