Business, 11.03.2020 18:17 chriscendypierre56

Jill is a manager at a call center that recently received some bad reviews of its performance. Recently, her supervisor discussed her need to increase morale among her subordinates because he believed that this would result in better customer service, which in turn would increase repeat business and decrease customer complaints. Jill has decided that following expectancy theory would be the best way to motivate her subordinates. If Jill wanted to increase P-to-O expectancies, what should she do?

A. Measure job performance accurately
B. Individualize rewards.
C. Assign simpler or fewer tasks until employees can master them.
D. Provide sufficient time and resources.
E. Minimize the presence of countervailing rewards.

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