During the stage of the group development process, a relatively clear hierarchy of leadership and agreement on the group's direction emerge. storming norming performing forming

Norming

Explanation:

The norming stage of group development is the stage just after the storming stage where the team starts getting a sense of direction and the pattern to be followed by the team has been structured. The norming stage leads the team directly to the performing stage, where the team carries out the project.

answer; the above statement is (true);

answer; customers within the organization